“Success does not come from what you do occasionally; it comes from what you do consistently. Let us stay committed to giving our best every day so that USeP continues to deliver excellent, honest, responsive, and relevant services. ” These words of commitment from University of Southeastern Philippines (USeP) President Dr. Bonifacio G. Gabales, Jr. marked the conclusion of the ISO 9001:2015 Surveillance Audit held on April 28-29, 2025.
The two-day audit opened on April 28, with members of the USeP Top Management, members of the Administrative Council, Document Control Officers, Process Owners, and Custodians in attendance. In his opening remarks, President Gabales emphasized the vital role of the surveillance audit in reinforcing USeP’s dedication to quality public service and education.
Over the two days, the TÜV Rheinland audit team—led by Ms. Lynn Gerzon and Auditors Ms. Mary Grace Balobalo, Mr. Luisito Soriano, Mr. Rolando Remitar, Ms. Jogina Mendiola, and Ms. Eleonor Tan —visited multiple offices and academic units across the Obrero, Mintal, and Tagum-Mabini campuses to assess the implementation of the University’s Quality Management System (QMS).
The final audit report highlighted positive findings, opportunities for improvement, and three (3) minor and zero major non-conformities . Ms. Gerzon praised the University for its national recognitions, such as the Philippine Quality Award; the active engagement of students during classroom observations; and the strong institutional focus on safety, evidenced by the widespread use of safety visuals across campuses.
In his message of commitment, President Gabales also expressed his gratitude to all members of the USeP community who gave their time, energy, and effort throughout the audit process. “Through this audit, we have not only increased customer trust and satisfaction but also strengthened our quality control processes and nurtured a culture of continuous improvement. Having passed this audit, we now have tangible evidence that we truly provide quality services and follow international standards,” he said.
Vice President for Planning and Quality Assurance Dr. Tamara Cher R. Mercado formally closed the audit, thanking the TÜV Rheinland team for their diligence in identifying areas for improvement and encouraging the USeP community to continue innovating in alignment with ISO 9001:2015 standards.
